Refund policy

Returns & Refunds

Due to the nature of our products, we are unable to accept returns or exchanges on opened, used, or tested candles.

We do, however, offer replacements or refunds in the following situations:

Damaged in Transit

If your order arrives damaged, please email hello@povsensory.com with photographs of the damage within 24 hours of delivery. Our team will review the request and arrange a replacement or refund, as appropriate.

Incorrect Item Received

If you have received an incorrect product, please contact us within 24 hours of delivery at hello@povsensory.com and we will resolve the issue as quickly as possible.

Refund Processing

Once approved, refunds will be processed to the original payment method within 7–10 business days.

Questions?

For any questions regarding your order, please contact us at hello@povsensory.com.